Privacy Policy

Privacy Policy

Effective Date: 12th March 2023

1. Introduction

Thank you for choosing Rivarr ("we," "us," or "our"). We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information we collect from users of our website, mobile applications, and related services (collectively, the "Services"). By accessing or using our Services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

When you create an account or use our Services, we collect personal information, including your name, address, email address, phone number, and national ID documents for user KYC (Know Your Customer) purposes.

We collect this information to establish and manage your account, provide customer support, and comply with legal and regulatory requirements. The national ID documents are used solely for identity verification purposes and are securely stored in accordance with applicable data protection laws.

2.2 Use of Personal Information

We use your personal information to:

  • Facilitate the registration and setup of your account
  • Process transactions and provide requested services
  • Verify your identity for compliance with KYC regulations
  • Communicate with you regarding your account and our Services
  • Respond to your inquiries and provide customer support
  • Improve and personalize our Services
  • Comply with legal and regulatory obligations

3. Sharing of Personal Information

We do not share your personal information with any third parties, except in the following circumstances:

  • With your consent or at your direction
  • When required by law, regulation, or legal process
  • To enforce our rights, protect the safety and security of our users, or prevent fraud
  • In the event of a merger, acquisition, or sale of our assets

In such cases, we ensure that appropriate safeguards are in place to protect your personal information.

4. Account Deletion

You can request to delete your account by contacting us at Upon receiving such a request, we will take necessary steps to permanently delete your account and associated personal information, subject to any legal or regulatory obligations that may require us to retain certain information.

Please note that account deletion may result in the loss of access to certain features and services provided by Rivarr.

5. Data Security

We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Implementing industry-standard security technologies and protocols
  • Regularly updating our systems and infrastructure
  • Conducting periodic security assessments and audits
  • Training our staff on data protection best practices
  • Utilizing secure communication channels for sensitive information

Despite our best efforts, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information, and you acknowledge and accept this risk.

6. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting a prominent notice on our website or sending a direct communication. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at We will respond to your inquiries as promptly as possible.